Patients' Bill of Rights

CARE WITHOUT DISCRIMINATION : Patients have the right to considerate, respectful care from all members of the health care industry at all times and under all circumstances. Patients must not be discriminated against in the marketing or enrollment or in the provision of health care services, consistent with the benefits covered in their policy and/or as required by law, based on race, ethnicity, national origin, religion, sex, age, current or anticipated mental or physical disability, sexual orientation, genetic information, or source of payment.              

THE RIGHT TO PRIVACY: Patients have the right to communicate with health care providers in confidence and to have the confidentiality of their individually-identifiable health care information protected. Patients also have the right to review and copy their own medical records and request amendments to their records.

THE RIGHT TO TIMELY COMPLAINT RESOLUTION: Patients have the right to a fair and efficient process for resolving differences with their health plans, health care providers, and the institutions that serve them.

TAKING ON RESPONSIBILITIES: In a health care system that affords patients rights and protections, patients must also take greater responsibility for maintaining personal health..